Privacy & term of use

1. GENERAL

These terms of use (“Terms of Use”) set forth herein apply to the website owned, operated, licensed, and/or controlled by CAESARSTONE LTD. and/or its affiliates (collectively, “The Company” or “We”), located at the following domain address: http://www.caesarstone.com (the “ Website”).

THE WEB SITE PROVIDES CONTENT AND INFORMATION ABOUT THE PRODUCTS AND SERVICES OFFERED BY THE COMPANY. THE WEBSITE’S CONTENT IS PRESENTED FOR INFORMATIVE PURPOSES ONLY.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE WEBSITE.

By using, accessing or browsing through this Website you signify your acceptance of these Terms of Use. If you do not agree to these Terms of Use, please do not use, access or browse the Website.

Please note that the Company reserves the right, at its sole discretion, to revise, modify or change or remove portions or all of these Terms of Use, at any time. Please check periodically the Website to review such changes in the Terms of Use. Your use of (including any browse through or access of) the Website, after such revised Terms of Use have been posted on the Website, shall constitute your consent to the new or revised Terms of Use.

You have various ways of contacting us through the Website. However, nothing on the Website or in your submitted inquiries requires us to make any engagements or business arrangement with you, partner with you, provide any products or services to you, engage in any present or future marketing activities or engage in any discussions or negotiations with you.

2. RESTRICTIONS ON USE OF CONTENT AND MATERIALS

All information, product information, content and/or material posted on the Website (“Materials”) are the property of the Company, which retains all rights, title and interests in and to such Materials and all intellectual property rights relating thereto, including without limitations all copyright, patent, trademarks, logos, design rights and ant other proprietary rights.

No transfer or grant of any rights is made or is to be implied by any provision of these Terms of Use or by any other provision contained in the Website. You agree not to infringe upon all the above rights.

Without limiting any of the foregoing when using the Website, you must not:

(a) modify, adapt, translate, copy, reproduce, imitate, distribute, publish or resell any Materials displayed on the Website, including but not limited to the trademarks and copyrights of the Company and its affiliates, or to make derivative use of the Website or its Materials;

(b) make commercial use of the Website or any Materials displayed on the Website;

(c) violate or attempt to violate the security of the Website, or bypass any technical measures used to prevent or restrict access to any portion of the Website;

(d) reverse engineer, decompile or disassemble the Website, or convert into human readable form any of the Materials of the Website not intended to be so read, including but not limited to using or directly viewing the underlying code for the Website except as interpreted and displayed in a web browser;

(e) use any data mining, robots, or similar automated data gathering and extraction tools to access the Website;

(f) Collect, harvest, obtain or process personal information of or about other users of the Website;

(g) interfere with or attempt to interfere with the proper working of the Website or otherwise engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website or expose them to liability;

(h) alter or modify, or attempt to modify, any part of the Website;

(i) attempt to gain unauthorized access to any portion of the Website or any systems or networks connected to the Website through hacking, cracking, mining, phishing or any other means;

(j) Displaying the Website or any part thereof in an exposed or concealed frame, or linking to elements or portions of the Website;

(k) use reports, Materials, electronic documentation or other materials available on the Website to feed any downstream product, application or Website; or

(l) violate any applicable law.

You may download, where specifically permitted, one copy of the Materials displayed on the Website on any single computer for your personal, non-commercial use only, provided you keep intact all copyright and other proprietary notices. Use of such Materials for any purpose that is inconsistent with these Terms of Use, including without limitations the use of such Materials on any other Website or networked computer environment is strictly prohibited and shall be deemed a violation of the Company’s copyright and other proprietary (including intellectual property) rights.

You agree not to use the Website for any purpose that is unlawful or prohibited by these Terms of Use or to solicit the performance of any illegal activity, to stalk or harass other users of the Website, or to engage in any other activity which infringes the rights of the Company or any other third parties. You agree not to take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or any systems or networks connected to the Website.

WE MAY EMPLOY TECHNOLOGICAL MEASURES TO DETECT AND PREVENT FRAUDULENT OR ABUSIVE USE OF THE WEB SITE.

3. SITE PROMOTIONS

The Company is not responsible for typographical or other errors or omissions regarding products, services, prices, or other information provided on this Website. All Website product and/or service sales and promotions are subject to these Terms of Use, in addition to any other terms that may apply. Promotional offers and prices are available for a limited time as specified on the Website. Prices, promotions and availability are subject to change without prior notice.

4. PATENTS

Without limiting any of the foregoing or hereunder, the Company’s or any of its affiliates’ products, technology and processes referred to or posted on the Website may be covered by one or more patents and/or are subject to other trade secret and/or any other proprietary rights. No transfer or grant of any rights under any such patents is made or is to be implied by any provision of these Terms of Use or by any other provision contained in the Website, and the Company and/or its affiliates reserves all such rights.

5. TRADEMARKS

Without limiting any of the foregoing or hereunder, CAESARSTONE, the Company’s logo and other trademarks included in the Website are trademarks of the Company. No transfer or grant of any rights under any names, marks or logos is made or is to be implied by any provision of these Terms of Use or by any other provision contained in the Website, and all rights in such names, marks or logos is reserved by the Company.

6. INTELLECTUAL PROPERTY AND INFRINGEMENT POLICY

The intellectual property rights associated with the Website, including copyrights, trademarks, trade names, patents, trade secrets, work methods and processes, and any other right, are the sole property of the Company or its third-party licensors. These rights apply, among others, to information, articles, images, Materials, graphic design, data and its processing, the Website’s “look and feel”, computer code and any other detail concerning its operation.

You are not allowed to copy, duplicate, distribute, sell, make available, market and translate any information, including trademarks, images, pictures, texts and computer code from the Website, without the Company’s explicit prior and written consent. Trademarks featured on the Website (whether registered or not) are the sole property of the Company and/or its third-party licensors. You may not use them without our prior written consent.

The Company is committed to protecting the rights of copyright right holders and seeks to comply with all applicable laws and regulations regarding the protection of intellectual property. Notices related to intellectual property related violations on this Website should be addressed through our online contact form, available at: Contact Us.

The Company will process any notices of alleged copyright infringement and will take appropriate actions required under applicable laws. Upon receipt of appropriate notices, the Company will act expeditiously to remove or disable access to any material claimed to be infringing or claimed to be the subject of infringing activity and will act expeditiously to remove or disable access to any reference or link to material or activity that is claimed to be infringing.

7. DOWNLOADS

Any download of data and/or files from the Website shall be at your own risk. We will not be liable for any loss or damage caused by a distributed denial-of service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

8. LINKING TO THE WEB SITE

Unless you have a written agreement or a specific consent in effect with the Company which states otherwise, links to the Website may be provided only in the following manner: (a) links must not suggest or otherwise create the false appearance that the Company is affiliated with any person or entity, or that the Company otherwise endorses, sponsors or affiliated with any product or service; (b) the appearance, position and other aspects of any link to the Website may not be such as to damage or dilute the goodwill associated with the Company’s name and trademarks; (c) all links to the Website must “point” to the URL “http://www. http://www.caesarstone.com ” and not to other pages within the Website; (d) all links to the Website, when activated by a user, must not display the Website within a “frame” on the linking web site, or any other Website. Without limiting any of the above, the Company reserves the right to revoke its above consent to the providing of any link to the Website, at any time in its sole discretion.

9. CHANGES AND AVAILABILITY

From time to time, we may change the Website’s structure, layout, design or display, as well as the scope and availability of the information and Materials therein, without prior notice. Changes of this type by their very nature may result in glitches or cause inconvenience of some kind. The operation of the Website depends on various factors such as software, hardware and communication networks of the Company, its contractors and suppliers. By their nature, these factors are not fault free.

YOU AGREE AND ACKNOWLEDGE THAT WE DO NOT ASSUME ANY RESPONSIBILITY WITH RESPECT TO, OR IN CONNECTION WITH THE INTRODUCTION OF SUCH CHANGES OR FROM ANY MALFUNCTIONS OR FAILURES THAT MAY RESULT THEREFROM.

The availability, quality and functionality of the Website depends on various factors, including communication networks, and the quality of broadband/cellular/WiFi network connectivity, which are provided by third parties, at their responsibility. These factors are also not fault-free.

WE DO NOT WARRANT THAT THE WEB SITE WILL OPERATE WITHOUT DISRUPTION, ERRORS OR INTERRUPTIONS, OR THAT IT WILL BE ACCESSIBLE, OR AVAILABLE AT ALL TIMES OR IMMUNE FROM ERRORS, GLITCHES OR UNAUTHORIZED ACCESS.

10. DISCLAIMER

THE MATERIALS IN THIS WEB SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.

THE COMPANY DOES NOT WARRANT THAT THE MATERIALS DISPLAYED IN THIS WEB SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THIS WEB SITE OR THE SERVER(S) THAT MAKE THIS WEB SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS WEB SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU ARE RESPONSIBLE FOR TAKING ALL PRECAUTIONS YOU BELIEVE NECESSARY OR ADVISABLE TO PROTECT YOU AGAINST ANY CLAIM, DAMAGE, LOSS OR HAZARD THAT MAY ARISE BY VIRTUE OF YOUR USE OF OR RELIANCE UPON THE WEB SITE AND/OR ANY OF THE MATERIALS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

11. LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES WHATSOEVER WILL THE COMPANY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY OTHER ENTITY FOR ANY DIRECT, COMPENSATORY, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFITS AND LOST BUSINESS OPPORTUNITIES), SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES THAT RESULT FROM OR RELATE IN ANY MANNER WHATSOEVER TO YOUR USE OF THE WEB SITE, OR RELIANCE ON ANY OF THE MATERIALS (INCLUDING BUT NOT LIMITED TO ANY MATERIALS, STOCK QUOTES WHICH MAY APPEAR IN THE WEB SITE) OR TO ANY ERRORS, INACCURACIES, OMISSIONS, DEFECTS, SECURITY BREACHES, OR FROM ANY COMMUNICATION WITH THE COMPANY, OR FROM RETENTION, DELETION, DISCLOSURE AND ANY OTHER USE OR LOSS OF MATERIALS OR INFORMATION OR ANY OTHER FAILURE TO PERFORM BY THE COMPANY.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS NOT APPLY TO YOU.

You agree that if you are dissatisfied with the Website or any services offered in connection with the Website, if you do not agree with any these Terms of Use, or you have any other dispute or claim with or against the Company with respect to these Terms of Use or the Website, your sole and exclusive remedy is to discontinue using the Website and any services offered in connection with the Website.

12. INDEMNIFICATION

By accepting these Terms and using the Website, you agree to defend, indemnify and hold the Company and anyone on its behalf, including but not limited to, all of its owners, managers, officers and employees, harmless against any losses, expenses, costs, claims, damages (including reasonable attorneys’ fees, expert fees’ and other reasonable costs of litigation) arising from, incurred as a result of, or in any manner related to (i) your violation or breach of these Terms or any applicable law or regulation, whether or not referenced herein; (ii) your violation of any rights of any third party; or (iii) your use or misuse of the Website.

13. THIRD PARTY’S CONTENT

To the extent that the Website contains links or any other information to outside services and resources, the Company does not control the availability and content of those outside services and resources. We do not operate or monitor these websites and content. You may find these websites or the information and content posted there objectionable or not compatible with your requirements. Any concerns regarding any such service or resource, or any link thereto, should be directed to such particular service or resource provider. By linking to a certain website, we do not endorse, or sponsor its content, or confirm its accuracy, credibility, authenticity, reliability, validity, integrity, or legality. We assume no responsibility or liability for such third-party websites or content, or their availability, or for any transactions or dealings made between you and such third-party websites. Some of the Materials in this Website may be provided by third parties. Any opinions, advice, statements, services, offers or other information expressed or made available by such third parties, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect those of the Company.

14. NO ENDORSEMENT

No reference made in this Website to any specific commercial product, process, or service (or provider of such product, process or service) other than such products, processes, or services of the Company, constitute or imply an endorsement, recommendation or favoring by the Company.

15. RIGHT TO SHUT DOWN, DENY OR LIMIT ACCESS

The Company reserves the right to limit or revoke your access to this Website in its sole discretion, at any time, and for any reason, including, but not limited to technical difficulties or violation of these Terms of Use. The Company further reserves the right, in its sole discretion, to refuse service, to block or prevent future access to and use of this Website and to alter or delete any material submitted to the Website. Following termination of this license, the terms of these Terms of Use that by their nature shall still apply after termination, will remain effective.

16. PRIVACY POLICY

The privacy policy in connection to this Website is available at: Privacy Policy [NL1] and is hereby incorporated by reference to and forms an integral part of these Terms.

17. TERMS AND CONDITIONS OF SALE

These Terms of Use incorporated herein by reference the Terms and Conditions of Sale available here,[NL2]  which may be amended from time to time, at Company’s sole discretion (“Terms and Conditions of Sale”), unless explicitly said provided otherwise by Caesarstone, Terms and Conditions of Sale will set out the terms and conditions that will apply when you place an order of products (“Products”), and consist of, inter-alia, the following terms: payment terms, delivery terms, order cancellation, returns, product warranty, etc. Please read them carefully before purchasing any Products. By purchasing any Products, you (the “Customer”, “your” or “you”) hereby confirm that you have read, understood and accept the Terms and Conditions of Sale, and agree to be bound by those terms.

18. CHANGES TO THE TERMS OF USE

Please note that the Company reserves the right, at its sole discretion, to revise, modify or change or remove portions or all of these Terms of Use, at any time. Please check periodically the Website to review such changes in the Terms of Use. Your use of (including any browse through or access of) the Website, after such revised Terms of Use have been posted on the Website, shall constitute your consent to the new or revised Terms of Use.

19. GENERAL

Materials provided on the Website may contain statements relating to current expectations, estimates, forecasts and projections about future events that are “forward-looking statements” as defined in the Private Securities Litigation Reform Act of 1995. These forward-looking statements relate to the Company’s plans, objectives and expectations for future operations, expectations of the results of the Company’s business optimization initiative and its projected results of operations. These forward-looking statements are provided to allow potential investors the opportunity to understand management’s current beliefs and opinions in respect of future results or trends so that they may use such beliefs and opinions as one factor in evaluating an investment. These forward-looking statements are not guarantees of future performance and undue reliance should not be placed on them. There can be no assurance that forward-looking statements will prove to be accurate, as actual results and future events could differ materially from those anticipated in such statements actual results may differ materially from those projected as a result of certain risks and uncertainties, both known or unknown. These forward-looking statements are made only as of the date hereof, and the Company undertakes no obligation to update or revise the forward-looking statements, whether as a result of new information, future events or otherwise.

Depending on your place of residence, the governing law and dispute resolution arrangement for these Terms of Use are as follows:

If any provision of these Terms of Use is determined to be invalid or unenforceable, the provision shall be deemed to be severable from the remainder of these Terms of Use and shall not cause the invalidity or unenforceability of the remainder of these Terms of Use. This is the entire agreement between you and the Company with regards to the subject matter herein and these Terms of Use shall not be modified except as provided herein. The Company may assign this Terms of Use agreement, in whole or in part, in its sole discretion. The waiver by the Company of a breach of any provision of these Terms of Use shall not operate or be construed as a waiver of any other or a subsequent breach of the same or a different kind.

20. CONTACT US

Please feel free to direct any questions or concerns regarding these Terms of Use by contacting us through our online contact form, available at Contact Us.

These Terms of Use were last modified on: June 17, 2024

Privacy Policy

This Privacy Notice (the “Notice“) describes the information that CaesarStone Ltd. and/or its affiliates (“CS“, “we”, “us”, “our”) collect and process from visitors to our website https://www.caesarstoneus.com/ (the “Website”). It also describes our practices for collecting, using, maintaining and processing your information, and the rights and options available to you with respect to the personal data we process.

PERSONAL DATA COLLECTED

We process information you provide us when you submit an inquiry through our Website, by email or through another contact channel

You can submit an inquiry through our online contact form or by calling, emailing or writing to us. We will collect the information you provide in the inquiry, which typically includes your name, email address, other contact information, country/state, and the text of your message. We refer to this as “Inquiry Information”. The mandatory fields for completion of our online contact-us forms will be marked as such.

We process your information when you register as a user on the Website.

If you register as a user on the Website via the “Personal Area” feature on the Website, we will collect and process your name, email address, and chosen account password. We will also collect information about products and styles you liked, your answers to our design style questionnaires etc. The above information is referred to as “User Account Information”.

You do not have a legal obligation to provide us with the abovementioned information; however, if you choose not to provide this information we may not be able to respond to your inquiry or register you on the Website.

We also collect analytics information about your use of the Website.

When you use the Website, we record and collect certain information about your interactions with the Website, including the IP address from which you access the Website, the page you visited before accessing the Website, time and date of access, type of browser used, language used, links clicked, and actions taken while using the Website. We refer to this as Analytics Information“.

HOW YOUR PERSONAL DATA IS USED

To respond to and handle your inquiry.

We will use your Inquiry Information to contact you about your inquiry and handle your inquiry.

To allow you access to administer your user account on the Website.

We will use your User Account Information to administer your user account on the Website.

To send you administrative and marketing communications

We will use your Inquiry Information and User Account Information to send you administrative communications regarding your use of the Website. We may also use your information to send you our newsletters and other marketing communications about CS’s services and products via email. Where we also wish to send you marketing communications via SMS text messages, we will ask for your explicit consent. You will be able to withdraw your consent to receive marketing communications via email or via SMS text messages at any time via the “unsubscribe” link enclosed in each marketing communication you will receive from us.

We will use the Analytics Information for enhancing and developing our Website.

We will use the Analytics Information for development and enhancement of the Website, our email communications and the products and services we offer to customers and users. We also use Analytics Information to better understand the market in which CS operates in and for managerial reporting and business planning.

WHO WILL PROCESS YOUR DATA

We will not share your information with third parties, except in the events listed below or when you provide us your explicit and informed consent.

We will share your information with our service providers who help us to operate the Website and our business.

We will share your information with our service providers who assist us with the internal operations of our business and the Website. These companies are authorized to use your personal information in this context only as necessary to provide these services to us and not for their own promotional purposes.

We will share your Information with competent authorities if you abused your right to use the Website or violated any applicable law.

If you have abused your rights to use the Website, or violated any applicable law, we may share your information with competent authorities and with third parties (such as legal counsels and advisors), for the purpose of handling of the violation or breach.

We will share your Information if we are legally required to do so.

If we are required to disclose your information by a judicial, governmental or regulatory authority.

We will share your Information with third-parties in any event of change in CS’s structure.

If CS’s operation is reorganized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition), we will share your information only as required to enable the structural change in the operation of CS.

We do not sell your information.

We do not sell your information, nor have we done so in the past 12 months.

COOKIES AND TRACKERS

The Website uses cookies and other forms of tracking technologies for the following purposes:

• To support the functioning of the Website.
• To tailor your experience on the Website to what we anticipate you prefer, and to provide you with enhanced features and content.
• To collect information about your use of the Website (e.g., a crash or bug that occurred during your use of the Website), for the purpose of improving the Website’s performance.
• analyzing the use of the Website to understand how you and other users interact with our Website.
• To tailor marketing content and online advertisement to you.

These cookies and other forms of tracking technologies transmit data to third party companies that help us with the above purposes.

By accessing the Website in any way, you consent to the use of cookies and other tracking technologies as explained above. You can opt-out of having your information used for online ads, as explained below. 

SECURITY AND DATA RETENTION

We will retain your information for as long as we need it to operate the Website and interact with users, and thereafter as needed for record-keeping purposes.

We will retain your Information for the duration needed to support our ordinary business activities operating the Website and interacting with users. Thereafter, we will still retain your personal information as necessary to comply with our legal obligations, resolve disputes, establish and defend legal claims and enforce our agreements.

We implement measures to secure your Information

We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. However, these measures do not provide absolute information security. Therefore, although efforts are made to secure your personal information, it is not guaranteed, and you cannot expect that the Website will be immune from information security risks.

INTERNATIONAL DATA TRANSFERS

We will internationally transfer your Information only in accordance with applicable data protection laws.

If we transfer your personal data for processing at locations outside your jurisdiction, we will abide by data transfer rules applicable to these situations.

ADDITIONAL INFORMATION FOR INDIVIDUALS IN CALIFORNIA

Below is a detailed description of the information we collect from visitors to our Website and the business or commercial purposes for which we use each category of personal information. This is also the information we have collected in the past 12 months.

We do not sell your personal information and have not done so in the past 12 months.

Disclosure of personal information we collect about you.

The chart below explains the personal information we disclosed for a business purpose to third parties in the preceding 12 months.

Sharing Personal Information for Online Ads

In the preceding twelve (12) months CS has shared the following categories of Personal Information (“sharing” under the CCPA is defined as any disclosure, transfer and sharing of Personal Information, for cross-context behavioral advertising, whether or not for monetary or other valuable consideration):

CS does not have actual knowledge that it sells or shares personal information about minors under the age of 16.

Opting-out of sharing personal information

If you wish to opt-out of CS’s sharing of your personal information with another party for the purpose of online targeted advertising, please activate the “global privacy control”. For more information on how to install and implement the global privacy control, please visit www.globalprivacycontrol.org/#download .

If you turn on this global privacy control in your browser, we will receive the signal, and treat it as a request to opt-out of sharing your personal information for behavioral-targeted ads. This opt-out signal is specific to the browser in which you have it turned on. It is effective as an opt-out request only while you use that browser to surf the web.

Your rights under the CCPA if you are a resident of California.

You have the right to know:

• The categories of personal information we have collected about you;
• The categories of sources from which the personal information is collected;
• Our business or commercial purpose for collecting personal information;
• The categories of third parties with whom we share personal information; and
• The specific pieces of personal information we have collected about you.

Right to deletion.

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research that conforms or adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the ability to complete such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us and compatible with the context in which you provided the information

OR;

• Comply with an existing legal obligation. 

We also will deny your request to delete if it proves impossible or involves disproportionate effort, or if another exception to the CPRA applies. We will provide you with a detailed explanation that includes enough facts to give you a meaningful understanding as to why we cannot comply with the request to delete your information.

Right to correct inaccurate personal information

If we receive a verifiable request from you to correct your information and we determined the accuracy of the corrected information you provide, we will correct inaccurate personal information that we maintain about you.

In determining the accuracy of the personal information that is the subject of your request to correct, we will consider the totality of the circumstances relating to the contested personal information.

We also may require that you provide documentation if we believe it is necessary to rebut our own documentation that the personal information is accurate.

We may deny your request to correct in the following cases:

• We have a good-faith, reasonable, and documented belief that your request to correct is fraudulent or abusive.
• We determine that the contested personal information is more likely than not accurate based on the totality of the circumstances.
• Conflict with federal or state law.
• Other exception to the CPRA.
• Inadequacy in the required documentation
• Compliance proves impossible or involves disproportionate effort.

We will provide you a detailed explanation that includes enough facts to give you a meaningful understanding as to why we cannot comply with the request to correct your information.

Protection against discrimination

You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:

• Deny goods or services to you;
• Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
• Provide a different level or quality of goods or services to you; or
• Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

Please note that we may charge a different price or rate or provide a different level or quality of goods and/or services to you, if that difference is reasonably related to the value provided to our business by your personal information.

Exercising your CCPA rights

You have a number of ways to exercise your CCPA rights:

• Individuals from California can submit their CCPA requests by contacting CS either by :
  • Phone: 877.9QUARTZ (978.2789)
  • Email: info@caesarstoneus.com  

Each request will undergo identity verification as required under the CCPA. CS will send the requester a verification email link to the email on file.

Additionally, if you request access to your information CS has on file, then after your verify your email (as explained above), CS will also send an email requesting that you complete and sign a declaration form, as required under the CCPA.

If your identity cannot be verified, or you request access to your information but not return the completed and signed declaration form, CS will not disclose any specific pieces of personal information, and will not delete user information, as supported under the CCPA. You may also designate an authorized agent to make a request under the CCPA on your behalf. To do so, you need to provide the authorized agent written permission to do so and the agent will need to submit to us proof that they have been authorized by you. We will also require that you verify your own identity, as explained above.

MINORS

The Website is not directed to users under 18.

The Website is not directed to users under the age of 18. We do not knowingly collect information or data from children under the age of 18 or knowingly allow children under the age of 18 to use the Website.

CHANGES TO THIS PRIVACY NOTICE

Changes to this Privacy Notice.

From time to time, we may change this Notice. The latest version of the Notice will always be accessible here.

Updated: May, 2025.