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Terms & Conditions
Applicable channels
CS Connect Retail, IKEA, Lowe’s
Compliance requirements
- Master of Stone Certification
- Contractor’s License
- Background Check
- RCS Test
- Certificates of Insurance
Payment terms
Fabricator will be paid for labor within 30 days after the certificate of completion (COC) is signed.
Key performance indicators
| KPI | Target |
| LTR | > 9 |
| Order Timeline | 2 business days to first contact the customer |
| 10 business days to schedule the template when the customer is ready | |
| 1 business day to order material after job confirmation | |
| 10 – 15 business days from approved template/change order to install | |
| Warranty Claims fabricator related | < 1 |
| Waste Percentage | < 35% |
Insurance limits
Caesarstone should be listed as the certificate holder.
Contractual liability
- General Aggregate – $2,000,000
- Personal & Advertising Injury – $2,000,000
- Products & Completed Operations Aggregate – $2,000,000
- Each Occurrence – $1,000,000
Automobile liability
Bodily Injury (each accident) – $1,000,000
Property Damage (each accident) – $1,000,000
Excess or umbrella liability
- Each Occurrence – $4,000,000
- Aggregate – $4,000,000
Workers compensation & employers liability
- Combined Single Limit (per accident) – $1,000,000
- Bodily Injury (per accident) – $1,000,000
- Property Damage (per accident) – $1,000,000
